Previ AI Terms of Service

Last updated: July 14, 2025

1  Acceptance

By accessing or using Previ AI (“Service”) you agree to these Terms of Service (“Terms”) and our Privacy Policy.  If you are entering into these Terms on behalf of a company you represent that you have authority to bind that entity.

2  The Service

Previ AI is a cloud‑based HR assistant that leverages large language models (“LLMs”) to generate text‑based answers and drafts.  The Service is provided on a software‑as‑a‑service basis from Google Cloud Platform.  Current LLM provider: OpenAI.  We may add or change AI vendors with notice.

3  Accounts

• Each user must have unique credentials. 

• You are responsible for safeguarding passwords and API keys. 

• Notify us immediately of unauthorized access.

4  Acceptable Use

You agree not to: 

a. Violate any law, regulation, or third‑party right. 

b. Input or upload content you are not authorized to share. 

c. Use the Service to generate harassing, hateful, or illegal content. 

d. Rely solely on AI outputs to make hiring, firing, or other employment decisions. 

e. Attempt to reverse‑engineer, disrupt, or overload the Service.

5  Responsible AI

Outputs are generated “as is” and may be incorrect.  The Service does not provide legal or professional advice.  Human review is required before acting on any output.

6  Data Processing Addendum (Summary)

• Roles – Customer acts as Business/Controller; Previ AI acts as Service Provider/Processor. 

• Purpose – Process personal data solely to provide the Service. 

• No sale or sharing – We do not sell personal information. 

• Subprocessors – Limited to vetted vendors; advance notice of material changes. 

• Retention – Chat data 120 days; OpenAI retention 30 days. 

• Security – Industry‑standard controls; breach notification without undue delay. 

• Assistance – We help customers fulfill CCPA/CPRA or similar requests.

7  Fees

Fees (if any) are detailed in an order form or pricing page and are non‑refundable except as required by law.

8  Term and Termination

Either party may terminate for material breach after 30 days’ notice.  We may suspend access for non‑payment or security threats.  Upon termination we delete customer content per the DPA.

9  Warranties and Disclaimers

We provide the Service in a professional manner but do not warrant that outputs are error‑free.  Except as expressly stated, the Service is provided “as is” without warranties of any kind.

10  Limitation of Liability

To the fullest extent permitted by law, each party’s aggregate liability is limited to the fees paid in the 12 months preceding the claim.  Neither party is liable for indirect or consequential damages.

11  Indemnification

• Customer will indemnify Previ AI against claims arising from Customer’s misuse or unauthorized content. 

• Previ AI will indemnify Customer against third‑party IP‑infringement claims arising from the Service itself.

12  Governing Law

These Terms are governed by the laws of the State of Delaware.  Exclusive venue for disputes is the state or federal courts located in Wilmington, Delaware.

13  Changes

We may modify these Terms with 30 days’ notice.  Continued use after the effective date constitutes acceptance. 

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